Quality Manager

About the role

Are you passionate about raising standards, driving improvement, and making a meaningful impact in people's lives? 

We’re looking for a Quality Manager to join our dedicated Quality Assurance team. This is a unique opportunity to play a key role in shaping high-quality, person-centred care across services—ensuring every individual we support can live a full and connected life.

You won’t just monitor quality—you will influence it. Acting as a critical friend to operational teams, you will challenge, support, and inspire continuous improvement whilst helping embed a culture of excellence, learning, and accountability.

This role requires National travel to be able to visit all of our services. 

Key Responsibilities

This is a varied and impactful role where no two days are the same. You will:

• Lead quality oversight across a portfolio of services
• Carry out planned and unannounced inspections to ensure compliance and excellence
• Analyse incident data and audits to identify trends and drive improvement
• Provide expert advice, coaching, and support to managers and teams
• Deliver specialist training, including communication, dysphagia awareness, and positive behaviour support
• Support the development of Positive Behaviour Support (PBS) plans
• Ensure services remain inspection-ready at all times
• Contribute to policy development, reviews, and reporting
• Promote a culture of continuous learning and best practice.

What We’re Looking For

We’re seeking someone who combines strong technical knowledge with a collaborative, people-focused approach.

You will bring: 

• Experience in quality assurance, audit, or compliance within a regulated environment
• Strong knowledge of regulatory frameworks (e.g. CQC, RQIA, CIW, Ofsted)
• A track record of driving improvement in social care or similar settings
• Experience designing and delivering training or coaching programmes
• Excellent communication and stakeholder management skills
• Strong analytical thinking and attention to detail
• A genuine commitment to inclusion, diversity, and person-centred care

Maybo accreditation (or willingness to work towards it) is desirable.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or recruitment@sense.org.uk

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit:  https://www.sense.org.uk/about-us/equality-and-diversity/

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Closing Date

19/04/2026

Apply now