Head of quality

About the role

At Sense, we believe every disabled person should have the opportunity to connect, belong, and live a fulfilling life. We’re looking for an exceptional Head of quality to help us make that happen—by ensuring our services are safe, outstanding, and truly person-centred.

This is a high-impact leadership role where your expertise in quality, compliance, and continuous improvement will shape how we deliver support across the country.

Key Responsibilities

As Head of Quality, you will provide strategic leadership, quality assurance, regulatory compliance and continuous improvement across all Sense social care services. The role ensures that services meet and exceed the expectations of regulators, commissioners and the people we support. Working closely with the operational leadership team and chief operating officers, you will drive a culture of high‑quality practice, robust governance and organisational learning. 

You will work closely with senior leaders to: 

• Build and lead a high-performing Quality team
• Drive organisation-wide quality assurance and governance
• Strengthen compliance with regulators including CQC and Ofsted
• Use data and insight to influence strategy and improve outcomes
• Identify risks early and lead meaningful, lasting improvements

From overseeing inspections and investigations to shaping policy and systems, you will be at the forefront of ensuring the highest standards of care for the people we support. 

What we’re looking for

We’re looking for a confident, values-driven leader who combines strategic thinking with hands-on expertise:

• Significant senior experience in quality, compliance, or regulation within social care  
• Deep understanding of frameworks such as CQC, Ofsted, and equivalent bodies
• Proven track record of improving regulated services
• Strong leadership skills with the ability to inspire and develop teams
• Expertise in audits, inspections, investigations, and quality systems
• Ability to translate complex data into clear, actionable insight
• Confidence engaging with senior stakeholders, regulators, and Boards 

Above all, you’ll share our passion for inclusion and delivering outstanding, person-centred support.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or recruitment@sense.org.uk

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit:  https://www.sense.org.uk/about-us/equality-and-diversity/

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Closing Date

16/04/2026

Apply now