Shop Manager

Reference number: 47969

Title: Shop Manager

Location: Petts Wood

Salary: £19,500 per annum

Hours: 37.5 hours per week

Closing date: Sunday 14 August 2022

Interview date: TBC

Contract type: Permanent

Job advert:

About the role

Are you looking for a new opportunity where you can be part of a fantastic team who are striving for customer excellence?  Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential, then this could be the job you!  No two days will be the same, this role is fast paced, diverse and certainly interesting....are you up for the challenge? If so, please read on.... 

Sense is currently recruiting for a Shop Manager to work 37.5 hours per week at our shop in Petts Wood on a permanent basis.

This is an exciting time to join our team and work in our network of 120 shops as we continue to expand our shops. Each year, over four million people buy an item from us, so our shops play a pivotal role in raising funds to make a difference to the lives of those who find it difficult to communicate and connect with the world. 

We are looking for someone to lead and support an enthusiastic team of volunteers, by effectively managing the day to day running of the shop alongside the Assistant Shop Manager, with the aim of achieving optimum profit by maximizing sales and controlling shop costs. As well as being an ambassador for Sense, supporting & endorsing the aims and objectives of the charity. 

The successful applicant will be managing all aspects of running the shop including activities to drive sales performance, deliver expected shop standards, drive stock generation, effectively lead staff and volunteers, manage administration, security, and health & safety activities in line with procedures. 

To find out more about day-to-day life in our shops please watch the video below: 


Key skills and experience:

  • The successful applicant will need to be self-motivated, creative, have strong problem-solving abilities, be a good communicator and positively committed to working in charity retail. 
  • Experience of providing excellent customer service and motivating a team to do the same. 
  • An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers. 
  • Experience of working in a retail environment or within a team leader position. 

This position requires the applicant to be willing to work Bank Holidays and weekends as required.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply:

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Recruitment Team on 0121 415 6735 or

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit:


Job description: Download the job description

Candidate guidelines: Download the candidate guidelines

Related links

Who Sense supports

More about Sense, it's visions and values

Sense's People Strategy

Sense's People Strategy (Accessible)