CRM Implementation Consultant

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Reference number: 47601

Title: CRM Implementation Consultant

Location: London

Salary: £66,090 per annum (inclusive of London Weighting)

Hours: Full or Part time considered

Closing date: Friday 1 July 2022

Interview date: Wednesday 13 July 2022

Contract type: Fixed Term

Job advert:

About the role;

Sense has a fantastic opportunity for someone to join us, as CRM Implementation Consultant. This is a 12 month fixed term contract position and will work flexibly between our Head Office in London and home.  We would consider full or part time hours for the right candidate.

This is a specialist role to ensure the organisation has the experience and expertise to select and implement a new CRM system.

The charity currently uses an old version of Raisers Edge, which will not be supported by our suppliers within the next couple of years.

This role will be the Project Manager for the selection, procurement and implementation of a replacement CRM system, working with the Group Director of Engagement as the Project Sponsor.

Key responsibilities:

  • Develop and deliver CRM project plan, including timelines, dependencies and risks, ensuring key milestones are met.
  • Lead the requirements gathering; working closely with the Engagement team, IT, finance and HR.
  • Lead the request for information and request for proposals processes to select and procure a system to meet the requirements of the charity.
  • Work collaboratively and build relationships with key stakeholders.
  • Introduce project management software to enable effective tracking and reporting of all aspects of the project.
  • Identify, document and measure project issues and risks and ensure appropriate risk mitigation is in place.
  • Reporting to the Executive Team and the Trustee Board at key project milestones.

About you:

  • Exceptional organisational and project management skills.
  • Highly skilled and demonstrable experience of leading CRM projects to meet business needs.
  • Successful track record of leading change management across organisations.
  • Certified Project Management Training / qualification (PRINCE2, APM, or PMI) and experience in their practical application.
  • Previous experience of delivering CRM Project in the not-for-profit sector.

A full role profile and person specification is attached below.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

Take a look at the video below to see why we do what we do;

To apply section:

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Joanne Lee - Talent Acquisition Lead on 07967773300 / joanne.lee@sense.org.uk

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit:  https://www.sense.org.uk/about-us/equality-and-diversity/

 

#HIGH

Job description: Download the job description

Candidate guidelines: Download the candidate guidelines

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Related links

Who Sense supports

More about Sense, it's visions and values

Sense's People Strategy

Sense's People Strategy (Accessible)