Supporter Services Assistant

Reference number: 46665

Title: Supporter Services Assistant

Location: King's Cross, London

Salary: Circa £23,500 per annum (Inc. London allowance)

Hours: 37.5 hours per week, full time

Closing date: Friday 28 January 2022

Interview date: Tuesday 8 February 2022

Contract type: Permanent

Job advert:

About the role

Sense has an exciting opportunity for someone to join our Engagement team as a Supporter Services Assistant. This position will initially be homeworking, with an expectation that all staff based at our head office in King’s Cross, London will attend the office 2-3 days per week from May onwards - TBC. This is a full time role working 37.5 hours per week. 

As our Supporter Services Assistant you will play a vital part in the Engagement Department and Sense as a whole, making sure that supporters have an outstanding experience of supporting us and know how much they are valued. Daily tasks are varied, with a mixture of in-and-outbound calling, combined with essential administrative tasks like income processing or capturing important information about Sense’s supporters and their motivations to support the charity.

**Interviews will be held virtually on teams**

Our successful candidate will have:

  • A proven record of delivering great customer service.
  • Experience of working in a busy, customer focused environment.
  • Excellent interpersonal skills.
  • Strong IT skills, including Microsoft Office.

Experience working in a charity fundraising environment is desirable. 

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Recruitment Team on 0121 415 6735 or

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. We value everyone’s contribution and ensure people are given the opportunity to realise their potential. We will promote equality and diversity in all that we do and the work we do in partnership with others. For more information please visit:


Job description: Download the job description

Candidate guidelines: Download the candidate guidelines

Related links

Who Sense supports

More about Sense, it's visions and values

Sense's People Strategy

Sense's People Strategy (Accessible)