Operations Manager - Social Care

Reference number: 46428

Title: Operations Manager - Social Care

Location: South West England

Salary: £38,204 per annum TBC

Hours: 37.5 hours per week

Closing date: Tuesday 30 November 2021

Interview date: As suitable applications are received.

Contract type: Permanent

Job advert:


Could you be a Sense Operations Manager?

Sense is currently expanding its reach throughout the United Kingdom, we are growing and developing quickly, we now have the opportunity for an Operations Manager to join our established team in the South West.

This role is to cover in the the South West, you will work in conjunction with the other Operations Managers to ensure a good coverage and excellent support for all the services across the South of England. We work as a team covering the whole of the South supporting each other.

We need someone who is able to analyze complex information, be solution focused -creative with a can do attitude. Able to work alone and as part of a team.

The cover of services will be a shared. The responsibility and as such the allocation of services will be part of the discussions with the successful candidate, the other Operations Managers and the Head of Operations.

Our services in the South West are diverse and cover a wide geographic area the successful applicant will be flexible, able to travel, a good role model, have good leadership qualities and able to listen to the people we support - we work in a co-production model and so the views of families and significant others are important to us. You will need to be  able to challenge stereotypes and ensure everyone we support has an ordinary life with extraordinary outcomes - whatever they aim for. 

Service models are varied from Registered Residential Care Homes , Supported Living services, Communicator guide/Intervenor and Community Support a high proportion of our services are Outstanding - and we aim to have all rated Outstanding in at least one area, but just as importantly we want everyone we support and their families to rate us as Outstanding in service delivery, responsiveness and being focused on supporting people to achieve their dreams and the outcomes they want. Ranging across Adult to Young People with a wide variety of differing needs, we see every person we support as a unique individual with unique dreams, aspirations and support needs.

This role will challenge, excite and never be dull with all complexities of working for a vibrant values based organisation, but it will be truly rewarding for the right person - sounds like you then contact me for an informal discussion or go straight to our web site and apply.

The Office base for this role is in Bristol. Interviews are likely to be virtual there will be a presentation required. Following a successful interview site visits will take place.

Working at Sense gives you a wide range of benefits including:

  • 24 days’ holiday + bank holidays; increasing with length of service
  • Free DBS Check
  • Free leadership and management development (such as our award winning Growing Stronger Leaders Together programme) 
  • Free access to over 100 online and face to face training 
  • On-going development opportunities
  • Flexible working and family friendly policies
  • Employee referral scheme
  • Health and well-being support
  • Pension Scheme
  • Discount scheme 

Your duties can include:

  • Providing management, direction and operational leadership, within a defined geographical locality ensuring delivery of innovative and effective services within the budgets available.
  • Ensuring with support that the defined geographical locality meets financial targets, complies with Sense standards, quality indicators, all Ofsted and CQC requirements and inspection report recommendations and that all legislative and regulatory requirements are fully met and monitored.
  • To ensure with support that the children, young people and adults accessing Sense service provision receive excellent, care and support during their time within services so they can achieve high quality outcomes in all aspects of their development.
  • Full job specification is attached below.

Your required skills and experiences:

  • You must be willing to work towards a Level Five Diploma in Health and Social Care (or equivalent), or be working towards an accredited award.
  • You will need to have had proven experience of supervising and line managing staff in accordance with policy and legislation, as well as experience of managing misconduct, grievance and performance issues..
  • Experience of both supported living and residential CQC registration
  • Experience or knowledge of working within the Reach standards
  • Ability to use IT software packages
  • Full person specification is attached below.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

Work at Sense can be demanding and so isn’t for everyone, but it is also incredibly rewarding and valuable. Take a look at the video below to see why we do what we do.

To apply:

Please use the link below to complete your application. Managers will use your supporting statement to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Recruitment Team on 0121 415 6735 or recruitment@sense.org.uk

 Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to an enhanced DBS check.

Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. We value everyone’s contribution and ensure people are given the opportunity to realise their potential. We will promote equality and diversity in all that we do and the work we do in partnership with others. For more information please visit: https://www.sense.org.uk/about/equality-and-diversity/




Job description: Download the job description

Candidate guidelines: Download the candidate guidelines

Related links

Who Sense supports

More about Sense, it's visions and values

Sense's People Strategy

Sense's People Strategy (Accessible)