1st Line IT Analyst

Reference number: 45422

Title: 1st Line IT Analyst

Location: Birmingham

Salary: Circa £20,800 per annum

Hours: 37.5 hours per week, full time

Closing date: Sunday 13 June 2021

Interview date: To be confirmed

Contract type: Permanent

Job advert:

About the role

Sense is recruiting for a 1st Line IT Analyst to join our successful ICT team. This is a full time role, working 37.5 hours per week at our offices in Selly Oak, Birmingham

In this role you will provide excellent IT Support and customer service via phone, email and face to face, acting as the first point of contact for Sense employees and volunteers. This role will include:

  • Providing support and fault resolution, including: password resets and account unlocks, hardware and software installation, updates from third parties, and assisting users with knowledge queries.
  • Ensuring all IT requests are recorded, categorised, and updated in accordance with agreed targets and procedures.
  • Identifying reoccurring issues that can be fed back to manager for long term fixes, to reduce the impact on the service desk.

Key skills and experience

  • A Level 3 qualification in ICT, or equivalent professional qualification.

  • Previous IT Support experience either in a previous role, or in completed learning.

  • Excellent customer service skills.

  • Experience in installing and supporting typical ICT hardware, including PC’s, printers, and mobiles.

  • Strong understanding of current Microsoft Windows desktop and server operating systems, and Office packages

For a full Job Description and Person Specification please see the link below.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates in relation to the Personal Specification; therefore it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines and job description (found at the base of this advert) before applying.

Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. 


Job description: Download the job description

Candidate guidelines: Download the candidate guidelines

Related links

Who Sense supports

More about Sense, it's visions and values

Sense's People Strategy

Sense's People Strategy (Accessible)