ICT Field Engineer

Reference number: 45183

Title: ICT Field Engineer

Location: Homeworking with travel to Wales and South West England

Salary: Circa £30,200 per annum

Hours: 37.5 hours per week, full time

Closing date: Sunday 18 April 2021

Interview date: To be confirmed

Contract type: Permanent

Job advert:

About the role

Sense is recruiting for an ICT Field Engineer to join our successful ICT team. This is a full time, homebased role, working 37.5 hours per week. The successful candidate will need to be able to travel regularly to our locations in Wales and the South West of England.

As our Field Engineer, you will provide ICT support across the organisation including; diagnosis and resolution of issues, installation of software and equipment and administration of IT systems. As we expand our services and embrace remote working, we’ve identified the need to have local ICT specialists nationally. Covering the area of Wales and the South West of England, you will attend to onsite ICT matters as required.

Key skills and experience

  • A Level 3 qualification in ICT, or equivalent professional qualification (A+, Network+, etc.).

  • Experience of supporting users remotely in a multi-site organisation and resolving moderately complex issues. 

  • Experience of installing and supporting typical ICT hardware including PC’s, printers, mobiles.

  • Experience of installing, using and supporting Microsoft Office, and Windows based applications including Office 365.

  • Excellent customer service and communication skills with the ability to convey technical information to a non-technical audience, both verbally and in writing.

For a full Job Description and Person Specification please see the link below.

Due to the associated travel, a full UK Driving Licence and use of your own vehicle is essential for this role.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates in relation to the Personal Specification; therefore it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines and job description (found at the base of this advert) before applying.

If you are a disabled candidate and require a hard copy pack or a different format please contact the HR department on 0121 415 6735 or textphone 0121 415 2720.

Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. 


Job description: Download the job description

Candidate guidelines: Download the candidate guidelines

Related links

Who Sense supports

More about Sense, it's visions and values

Sense's People Strategy

Sense's People Strategy (Accessible)