Income and Contracts Team Leader

Reference number: 43685

Title: Income and Contracts Team Leader

Hours: 37.5 hours per week

Location: Selly Oak, Birmingham

Contract type: Permanent

Closing date: Sunday 20 October 2019

Salary: Circa £33,500 per annum

Interview date: Thursday 7 November 2019

Job advert:

About the role

Sense are currently recruiting for an Income and Contracts Team Leader to work at our TouchBase Centre in Selly Oak, Birmingham.  This position will be working 37.5 hours per week on a permanent basis.

Sense provides a range of support services for people with complex disabilities including residential, supported living and day services. We are commissioned by over 100 local authorities and clinical commissioning groups across the UK.

A vital part of this role will be to lead a team of four to ensure AR and credit control procedures are followed. You will build relationships with commissioners and managers across the organisation to ensure queries are resolved to maximize the organisation cash position.

You will ensure contracts are in place for all operational services and ensure that services are billed, and cash collected in line with those agreements.

Additionally, you will manage the sales ledger and banking function for the entire Sense group including charitable services, trading activities and facilities provisions.

About you 

Our ideal candidate will have previous experience of managing a credit and/or sales ledger team and will have a strong understanding of accounts receivable processes, debt collection techniques and basic accounting principles.

Having a proven track record in reducing debts and unallocated cash balances; you will be methodical and have a tenacious attitude to query resolution and debt collection.

You will have excellent team management skills, with the ability to develop and motivate staff.  You will be comfortable in setting objectives and monitoring performance but also enjoy rolling up your sleeves and getting stuck in to maximise our cash position.

About us

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Sense has a proven record of offering high quality, pioneering services.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

For an informal discussion about this role, please contact: Kerrie Porter via

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates in relation to the Personal Specification; therefore it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines and job description (found at the base of this advert) before applying.

If you are a disabled candidate and require a hard copy pack or a different format please contact the HR department on 0121 415 6735 or textphone 0121 415 2720.

Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. 


Job description: Download the job description

Candidate guidelines: Download the candidate guidelines

Related links

Who Sense supports

More about Sense, it's visions and values

Sense's People Strategy

Sense's People Strategy (Accessible)