Shop Manager

Reference number: 43415

Title: Shop Manager

Hours: 37.5 hours per week, full time

Location: Llandudno, Wales

Contract type: Permanent

Closing date: Sunday 21 July 2019

Salary: Circa £16,500 per annum

Interview date: To be confirmed

To start: To be discussed at interview

Job advert:

About the role

Sense are currently recruiting for a Shop Manager working 37.5 hours per week in our brand new Llandudno store.

We are very excited to be expanding the retail aspect of our Charity into Wales, and these roles will provide an opportunity to really champion the various ways Sense support people, and the difference the charity makes each day. Each year, over four million people buy an item from us, so our shops play a pivotal role in raising funds to make a difference to the lives of those who find it difficult to communicate and connect with the world.

We are looking for an enthusiastic, highly motivated shop manager to lead and develop the team of volunteers and an Assistant Manager.

You will need to be an excellent communicator, a creative problem solver and always looking for opportunities to attract new supporters to the store, and Sense.

You will be responsible for generating income by maximising sales, controlling costs and encouraging your local community to donate saleable items.

The successful candidate will have some experience of working in a retail environment, or within a team leader position. You will be responsible for motivating the team, and you will ensure a safe and inviting environment for those visiting, and working in store.


About You

The successful applicant will need to be self-motivated, and positively committed to working within the charity sector. You’ll have experience of providing excellent customer service and motivating a team to do the same.

You’ll have an eye for detail and will ensure a safe, clean and inviting environment for customers, staff and volunteers. 

Previous experience of working in a retail environment is desirable, but not essential.

This position requires the applicant to be willing to work Bank Holidays and weekends as required.


About us

You can find out more about what it's like to work in a Sense shop here:

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

For an informal discussion about this role, please contact: Crispin On via

No agencies please.


To apply

Please use the link below to complete your application; CVs will not be considered. Managers will use your application to shortlist candidates in relation to the Sense I Statements and the Personal Specification; therefore it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines and job description (linked below) before applying. 

If you are a disabled candidate and require a hard copy pack or a different format for example large print, Braille or audio please contact the HR department on 0121 415 2744 or textphone 0121 415 2720.

Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment.



Job description: Download the job description

Candidate guidelines: Download the candidate guidelines

Related links

Who Sense supports

More about Sense, it's visions and values

Sense's People Strategy

Sense's People Strategy (Accessible)