Supporter Services Manager

Reference number: 43322

Title: Supporter Services Manager

Hours: 37.5 hours per week, full time

Location: Pentonville Road, London

Contract type: Permanent

Closing date: Sunday 30 June 2019

Salary: Circa £33,000 per annum (Inc. London allowance)

Interview date: 8/9th July 2019

To start: To be discussed at interview

Job advert:

About the role

Sense is looking for a motivated individual to join our team as the Supporter Services Manager. This is a full time role, working 37.5 hours per week at our head office in King's Cross, London.

The Supporter Services Manager is a diverse, demanding and business critical role, maintaining day to day operations of the Supporter Services Team whilst ensuring the highest level of service is provided to all supporters, existing and potential, who engage with Sense. In this position you will regularly and systematically review the team’s work processes, procedures, supplier agreements and existing Supporter Services strategies to identify areas of strength and recommend areas where further development is possible. 

The successful candidate will maintain day to day management of a busy team, including the relationship and quality management of the fulfilment house(s) and relevant third party relationships critical to Supporter Services and its function, ensuring SLAs are met. You will report back anecdotal feedback and contribute to campaign evaluations to shape thinking for the strategic direction of the team and the wider Engagement Directorate

About you 

We want to hear from you if you've got demonstrable experience of reviewing and developing processes, supported by extensive knowledge of working in the charity sector and a Supporter Engagement setting. You'll be an excellent communicator, with strong customer service skills. 

Management is a pivotal part of the role; the successful candidate will demonstrate the ability to lead, coach, energise and motivate the team; carrying out line management responsibilities to ensure that the team are performing at their optimal level.

For a full Job Description and Person Specification, please see the link below.

About us

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Sense has a proven record of offering high quality, pioneering services.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

For an informal discussion about this role, please contact: James Dungate via

To apply

Please use the link below to complete your application; CVs will not be considered. Managers will use your application to shortlist candidates in relation to the Personal Specification; therefore it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines and job description (found at the base of this advert) before applying.

If you are a disabled candidate and require a hard copy pack or a different format for example large print, Braille or audio please contact the HR department on 0121 415 6735 or textphone 0121 415 2720.

Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. 


Job description: Download the job description

Candidate guidelines: Download the candidate guidelines

Related links

Who Sense supports

More about Sense, it's visions and values

Sense's People Strategy

Sense's People Strategy (Accessible)