Customer Service Assistant

Reference number: 43123

Title: Customer Service Assistant

Hours: Part time, up to 16 hours per week

Location: Selly Oak, Birmingham

Contract type: Permanent

Closing date: Tuesday 26 February 2019

Salary: £7.83 per hour

Interview date: To be confirmed

To start: To be discussed at interview

Job advert:

About the role

Sense are currently looking for a Customer Service Assistant to join our team at our purpose built centre TouchBase Pears, in Selly Oak, Birmingham. This is a part time role on an annualised contract, working an average of 16 hours per week.

As a Customer Service Assistant at TouchBase Pears, you will be a vital part of ensuring we provide a warm welcome to everyone who comes into the building. The majority of your time will be spent serving in our Hive Café, but you will also work flexibly to cover the Reception desk, and to assist with events as a steward or catering assistant. 

About you 

The ideal candidate will have experience providing great customer service, ideally in a catering, reception or retail environment. You will be able to demonstrated excellent communication and problem-solving skills and you must be willing to learn new communication methods.

You'll be flexible and able to work a variety of shift patterns including evenings, early mornings and weekends. It is essential that you are regularly available on Mondays, Thursdays and Saturdays. Your rota will be issued approximately two weeks in advance allowing you to plan your life accordingly. 

About us

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Sense has a proven record of offering high quality, pioneering services.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

For an informal discussion about this role, please contact: Laura Benson,

To apply

Please use the link below to complete your application; CVs will not be considered. Managers will use your application to shortlist candidates in relation to the Personal Specification; therefore it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines and job description (found at the base of this advert) before applying.

If you are a disabled candidate and require a hard copy pack or a different format for example large print, Braille or audio please contact the HR department on 0121 415 6735 or textphone 0121 415 2720.

Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. 

Job description: Download the job description

Candidate guidelines: Download the candidate guidelines

Related links

Who Sense supports

More about Sense, it's visions and values

Sense's People Strategy

Sense's People Strategy (Accessible)