IT Service Desk Technician

Reference number: 42973

Title: IT Service Desk Technician

Hours: 37.5 hours per week, full time

Location: King's Cross, London

Contract type: Permanent

Closing date: Sunday 18 November 2018

Salary: £29,973 - £31,312 per annum (Inc. London Allowance)

Interview date: To be confirmed

To start: To be discussed at interview

Job advert:

About the role

Sense are currently looking for a motivated and dedicated individual to join our successful team as an IT Service Desk Technician. This is a full time position, working 37.5 hours per week in King's Cross, London.

As a Service Desk Technician, you will maintain excellent computer operation for the varied departments across Sense. Within this fast paced environment, you will receive, prioritise, document and actively resolve customer requests whilst striving to deliver the highest level of customer service. Incident resolution may involve the use of diagnostics and help request tracking tools, as well as providing telephone, remote, and in-person help at a desktop level.

This role will be based at our Head Office in London, but some travel to other Sense sites across the UK may be necessary from time to time. Therefore, a full UK driving licence and use of your own vehicle is required for this role.

About you 

The ideal candidate will have excellent customer service skills, a talent for problem solving, and the ability to apply these skills in a technical environment.

We would like to hear from you if you have solid and proven experience in the field, and are looking to build on your knowledge and develop new skills. Significant experience of Windows Operating Systems, desktop support, and active directory domain administration is essential.

For a full person specification, please see the job description below. 

About us

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Sense has a proven record of offering high quality, pioneering services.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

For an informal discussion about this role, please contact: Heidi Lovley via

To apply

Please use the link below to complete your application; CVs will not be considered. Managers will use your application to shortlist candidates in relation to the Personal Specification; therefore it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines and job description (found at the base of this advert) before applying.

If you are a disabled candidate and require a hard copy pack or a different format for example large print, Braille or audio please contact the HR department on 0121 415 6735 or textphone 0121 415 2720.

Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. 


Job description: Download the job description

Candidate guidelines: Download the candidate guidelines

Related links

Who Sense supports

More about Sense, it's visions and values

Sense's People Strategy

Sense's People Strategy (Accessible)