Supporter Services Assistant

Reference number: 42909

Title: Supporter Services Assistant

Hours: 37.5 hours per week, full time

Location: King's Cross, London

Contract type: Permanent

Closing date: Monday 22 October 2018

Salary: £20,902 - £22,588 per annum, pro rata (Including London Allowance)

Interview date: Thursday 1 November 2018

To start: To be discussed at interview

Job advert:

About the role

Sense are currently looking for an enthusiastic individual to join the Supporter Services Team at Sense. This is a full time opportunity, working 37.5 hours per week on a permanent basis at our Head Office in London.

No day will be the same, with a mixture of outbound and inbound telephone calls, income coding, letter and email handling as well as essential administrative tasks to ensure we are delivering incredible support to fundraising and membership teams across the organisation.

This role plays an essential part of the fundraising department ensuring existing supporters and the general public have the best possible experience; from their very first interaction with Sense and throughout their relationship with the Charity.

About you 

The successful candidate will have experience delivering, and be enthusiastic about, great customer service as well as having an upbeat can-do attitude. Previous experience of working in a customer or supporter service environment is essential. Experience working in a charity fundraising environment is desirable.  Excellent communication skills are a must as are organisational skills and attention to detail.

For an informal discussion about this role, please contact: Temi Cheke,

About us

Sense is a national disability charity that supports people with complex communication needs to be understood, connected and valued.

Sense has a proven record of offering high quality, pioneering services.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

For an informal discussion about this role, please contact: Temi Cheke via

To apply

Please use the link below to complete your application; CVs will not be considered. Managers will use your application to shortlist candidates in relation to the Personal Specification; therefore it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines and job description (found at the base of this advert) before applying.

If you are a disabled candidate and require a hard copy pack or a different format for example large print, Braille or audio please contact the HR department on 0121 415 6735 or textphone 0121 415 2720.

Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. 


Job description: Download the job description

Candidate guidelines: Download the candidate guidelines

Related links

Who Sense supports

More about Sense, it's visions and values

Sense's People Strategy

Sense's People Strategy (Accessible)